FAQs

Help, support and information on CentrepointStores? You will find it here.

Shipping

When will I receive my order?

Your products will be delivered in 4-5 business days.

What if I am not at home when my order arrives?

If you are not at home, our delivery partner will call you to schedule a day and time that is convenient for you.

If you miss this delivery, they will make two more attempts.

If you’re still unavailable to receive your order after the third attempt, it’ll be returned to us. Call us on 800-111-10CP (800-1111027) within two working days of the third attempt and we’ll schedule another delivery date and time that suits you better.

Does delivery take longer to some areas?

Delivery may take a few extra days to these areas:

Abha
Bareq
Balahmar
Tanuma
Harjah
Rejal Alma A
Sarat Obeida
Dhahran Al Janoob
Turaib
Wadi Bin Hasbal
Abqaiq
Mulaija
Al Baha
Atawleh
Gilwa
Nimra
Bader
Ar Rawdah
Ash Shuhada
Idman
Al Jadid
Al Adwah
Al Ghuzlani
Al Ghazwah
Balasmar
Al Basatin
Al Khaldiyah
Ar Rabi
Ar Rawdah
As Sarawat
As Salam
Ash Shifa
Al Aziziyah
Al Muntazah
An Nuzha
Al Wurud
Al Rabwah
Ar Rayyan
Az Zaytun
As Samir
As Salamah
Bukeiriah:
Ibn Khaldun
Al Balad Al Qadim
Al Baida
Al Khaldiyah
Ar Rawdah
Az Zahrah
Al Aziziyah
Al Fahd
Al Qadisiyah
An Nahdah
Al Halaliyah
Al Muhammadiyah Planning
Dhahran:
Sarar
Safanyah
Othmanyah
Tanjeeb
Ras Al Kheir
Dhurma:
Al Wurud 1
Al Badi Ash Sharqi
Al Badi Al Gharbi
Al Khaldiyah
Al Aziziyah
Al Anqari
Al Muntazah
Industrial Area
An Nahdah
Al Yamamah
Duba:
Al Mazari
Al Muqayti
Gizan:
Khasawyah
Darb
Damad
Thabya
Farasan
Haqil:
Al Balda Al Qadimah
As Sabkhah
Adh Dhahrah
Al Yarmuk
Hareeq
Al Huzaimiyah
Ar Rukiyah
As Sinaiyah
Al Uthmaniyah
Al Madinah Al Jadidah
Wasat Al Madinah
Hawtat Bani Tamim
Al Batin
Al Tdhamun
Al Hilah
As Salam
Ash Shuaib
Al Sadr
Al Farah
Al Majd
Al Muhammadiyah
Al Masiaf
Al Manar
An Nahdah
Al Wurud
Khudar
Ziyad
Hofuf
Udhaliyah
Batha
Harad
Salwa
Horaimal
Al Hazm
Ad Dirah
Ar Rawdah
As Sad
An Nakhil
An Nahdah
Jeddah
Shoaiba

Khaibar
Al Khaldiyah
Ar Rawdah
Al Aziziyah
Al Faisaliyah
Sultanah
Khulais
Al Barqa
Al Humayrat
Ad Duf
Ar Ruwaydah
As Salam
Ash Shiyukh
As Sadr
At Talaah
Al Aziziyah
Al Falaj
Al Faisaliyah
Al Lubdah
Al Magharbah
Faza
Khurma
Al Harthiyah
Al Hadiqah
Al Hazm
Al Khaldiyah
Ad Daghmiyah
Ar Rawdah
As Suq Al Qadim
Al Faisaliyah
Al Muhammadiyah
An Nasiriyah
An Nuzha
Al Hijrah

Madinah
Hinakeya
Mahad Al Dahab
As Salam
As Sanaiyyah
Ad Darib
Al Muruj
Al Wahah
Al Wurud

Rabigh
Asfan
Mastura
Riyadh
Oyaynah
Tebrak
Deraab
Remah
Rwaydah
Salbookh

Sharourah
Al Fahd
Ar Rawdah Al Janubiyyah
Ar Rawdah Ash Shamaliyyah
As Suq
As Sinaiiyah
Al Faisaliyah
Al Mustashfa Al Askari
Janub Al Mustashfa Al Askari
Sultanah
Subdivision A
Subdivision B
Tabuk
Al Bada
Halat Ammar

Tatleeth
At Taawun
Al Hijaz
Al Khaldiyah
Al Khazan
Az Zuhur
Al Aziziyah
Al Ghazalah
Al Fakhriyah
Al Madinah
An Nakhil
Al Wajh
Tayma
At Tijari
Ar Rabwah
Ar Rawdah
As Safa
Al Qaa
Al Muntazah
Haddaj

Thadek
Al Janadriyah
Al Khaldiyah
Ad Dirah Al Qadimah
Al Aziziyah
Al Faisaliyah
Thumair
Al Khalidiyah
Al Khalij
Ar Rawdah
Al Aziziyah
King Saud
King Abdullah
King Fahd
King Faisal
An Nahdah
Al Yasmin
Thumair Industrial
Sudair Industrial And Business City
Muntazah

Turba
Al Balad
Al Khaldiyah
As Salam
As Suq
Al Allawah
Kara As Sardi
Munif

Umluj
Abu Shajarah
At Tahliyyah
Ar Rawdhah
Al Salam
As Sayyadih
Al Dawayhi
Al Ulaya
Al Murjan
An Nassim
Qaryat Al Jabnon

Wajeh (Al Wajh)
Al Balad
Al Khaldiyah
As Safa
Al Aziziah
An Nahdah

Yanbu
Al Balad

Will I be charged for delivery?

Delivery is free on orders of SAR 200 and above. If your total order value is less than SAR 200, you will be charged SAR 18 for delivery.

There will be an additional service charge of SAR 18 on all Cash on Delivery orders.

Your delivery charges will be displayed during the checkout process.

Orders

How do I order products online?

Easy!

  1. Find the products you want to buy by searching for them or by browsing our departments.
  2. Add these products to your basket with the 'Add to Basket' button.
  3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.
  4. Enter your shipping information and click the 'Ship to this Address' button.
  5. Enter your payment information and click the 'Continue' button.
  6. Review your order and place it using the 'Place Your Order' button.

That’s it! You’re all done.

If you need any help along the way, give us a call on 800-111-10CP (800-1111027), 9:00 AM to 9:00 PM, 7 days a week, so we can talk you through it.

 

Can I place an order over the phone?

At the moment, we only accept orders placed through the CentrepointStores.com website or apps. 

Can I place an order without opening an online account?

Yes, you can. Simply skip the sign-in process and shop as a guest. You’ll only need to enter your address and payment information when you check out.

Can I place an order for a product that's out of stock?

We regularly update our product range with new products, but every once in a while you may miss out on something. Enter your email address in the Notify Me box next to the product, and you'll be the first to know when it's back in stock.

What factors should I consider before placing an order for a large item?

Before ordering any large product please check the dimensions of the lift, main door and other entry points in your premises.

Will I be charged for delivery?

Delivery is free on orders of SAR 200 and above. If your total order value is less than SAR 200, you will be charged SAR 18 for delivery.

There will be an additional service charge of SAR 18 on all Cash on Delivery orders.

Your delivery charges will be displayed during the checkout process.

 

How do I cancel my order?

It’s easy. Here’s what you need to do.

If you’ve signed in to your account:

  1. Go to the Order Details page in your My Account section.
  2. Click on the order from which you want to cancel products.
  3. Select the specific products you wish to cancel.
  4. Click ‘Cancel selected products’

That’s it! You’re done.

If you’re a guest user:

Call us on 800-111-10CP (800-1111027) and we'll help you cancel your order.

Do remember that you can only cancel orders that are in the Processing stage.

However, if your order has already been dispatched, wait for it to arrive and refuse to accept the delivery.

I was disconnected from the internet while my order was being processed.  How do I complete my order?

 

That sounds terrible. Fortunately, if a Thank You screen hasn't been displayed, it means your order hasn't been processed. Restart the process and try again.  

 

If you need any help along the way, give us a call on 800-111-10CP (800-1111027), 9:00 AM to 9:00 PM, 7 days a week, so we can talk you through it.

Tracking and Delivery

When will I receive my order?

Your products will be delivered in 4-5 business days.

Can I change my delivery address after I've placed my order?

No, you won't be able to change it online. But you can ask for a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery. 

Can I book a preferred delivery time?

No, your products will be delivered in 4-5 business days.

Delivery usually occurs between 8:00 AM and 7:00 PM. If you are not available, our delivery partner will contact you to arrange a new date and time that is convenient for you.

 

Do you deliver to multiple addresses?

We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.

Do you deliver to countries outside Saudi Arabia?

We're sorry, at the moment we only deliver to addresses within Saudi Arabia.

I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?

Of course! Call us on 800-111-10CP (800-1111027) and we'll sort it out.

Do I need to show my ID when my order arrives?

Yes, please keep your valid ID handy to show our delivery partner when they deliver your order. Accepted forms of ID include either your National ID or Iqama Number. You will also be required to provide your name and signature.

Can someone else receive my order on my behalf?

Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own (National ID or Iqama Number).

FastPay

What is FastPay?

FastPay is our lightning-fast payment feature that allows you to shop with just 1-click. To activate FastPay, head to the FastPay section under My Account, add your default shipping address and payment preference.

That's it. Use the 'Pay now with FastPay' button on a product's page and enjoy faster shopping.

Why should I use FastPay?

You should use FastPay to enjoy lightning-fast, 1-click shopping. With FastPay, you can checkout directly from the product page itself, and not have to go through the usual Basket, Shipping, Payment and Review pages.

How safe is FastPay?

For maximum safety, we use an industry standard 256-bit SSL encryption while transmitting and storing cards in our system.

Following global best practices, we only store the last 4 digits of your card number along with the expiry date. We never store your CVV number and Verified by Visa/3D-secure passwords.

How do I enable FastPay?

To enable FastPay, follow these easy steps:

1.Create a CentrepointStores.com account or sign in to your existing one.
2.Go to the FastPay section in My Account and click on 'Get Started Now'.
3.Select a payment method - either Cash on Delivery or Credit or Debit Card.
3.1.If you choose to pay by Credit or Debit Card, you can either use an existing card or add a new one.
3.2.If you choose Cash on Delivery, click on 'Save & Continue to Shipping'.
4.Now enter your shipping address. You can either select an existing address or add a new one.
5.Finally, click on 'Save Address & Continue'.

You're good to go. Go to any product you would like to shop, and you will see that the 'Pay Now With FastPay' option is enabled for you.

What kinds of cards does FastPay support?

FastPay supports Visa and MasterCard Credit and Debit Cards.

Does FastPay support Cash on Delivery?

Absolutely! Select 'Cash on Delivery' as your default payment method and shop away.

What products can I buy with FastPay?

You can shop for anything and everything on CentrepointStores.com with FastPay.

How do I make changes to my FastPay settings?

To make changes to your FastPay settings, follow these easy steps.

  1. Go to ‘My Account’ and click on FastPay.
  2. Once you are at the FastPay page, you can:
    1. Change your default card.
    2. Add new addresses and payment methods.

To change your default shipping address or payment method, click on the 'Set as default' button right next to your preferred option.

Can I store more than one card in my FastPay settings?

You can add as many cards as you want for your convenience. If you have multiple cards saved in FastPay, the default card selected will be used when you shop. You can change the default setting whenever you like.

Can I delete a card that has been saved?

Sure, you can delete a card anytime from your FastPay settings. Once it is deleted, your card is completely erased from our system. Just remember - if you remove all your cards, FastPay will be turned off on your account.

Does FastPay work on the mobile site and on your apps?

Yes. If you've enabled FastPay on the desktop site, it automatically becomes available for you on the mobile site and vice-versa. Store your details just once in your account and enjoy the convenience of FastPay on any of your devices.

You can also set up the FastPay option on our iPhone and Android apps.

My Account

How do I create an account?

You can set up your CentrepointStores.com account in two easy ways - either from our Sign Up page or with your Facebook profile.

To set up your account using our Sign Up page, simply follow these steps:

 

  1. Click 'Sign In' at the top of the page.
  2. Click 'Sign Up' from the drop-down box.
  3. Enter your name and email address.
  4. Create a password and confirm it.
  5. Select your gender.
  6. Click 'Create Account Now'.

To set up your account with your Facebook profile, follow these steps:

  1. Click 'Sign In' at the top of the page.
  2. Click 'Sign In with Facebook'.
  3. Click 'OK' on the permissions dialog box that appears on your Facebook page.
  4. CentrepointStores.com will use your Facebook details to create your CentrepointStores.com account.

 

You’re good to go. Happy shopping!

Can I change my email address?

We’re sorry, you will not be able to change the email address you’ve used to create your existing account. If you’d like to use a different email address, you’ll have to sign up and create a new account.

on’t forget, to transfer your Shukrans to your new account, you must first unlink your Shukran account from your existing CentrepointStores.com account. You can do this by calling our Customer Service team on 800-111-10CP (800-1111027). Once you’ve created your new CentrepointStores.com account, you’ll be able to link it with your Shukran account from your My Account page.

How do I change my password?

To change your password, follow these easy steps:

  1. Sign in to your CentrepointStores.com account.
  2. Go to the My Account section.
  3. Go to your Profile page.
  4. Click on Change Password.
  5. Enter your current and new password (something secure that's easy to remember), and confirm it.
  6. Hit the 'Save Changes' button.
How do I change my payment details?

To add, delete or change your Credit or Debit Card details, follow these easy steps:

  1. Sign in to your CentrepointStores.com account.
  2. Go to the My Account section.
  3. Click on the Payment link.
  4. Add or delete Credit or Debit Cards as needed, and select your default payment card.
How do I change my billing address?

To change your billing address:

  1. Sign in to your CentrepointStores.com account.
  2. Go to the My Account section.
  3. Click on the Address Book tab on the left of the page.
  4. Click on the 'Add a New Address' link at the top of the page.
  5. Make your changes and save your new billing address.
Is my account and payment information secure?

Your account, Credit Card and Debit Card information are secured by best-in-class 256-bit SSL encryption.

To keep your personal and payment details safe, we ensure that sensitive and private data exchanges between you and CentrepointStores.com happen over a Secure Sockets Layer (SSL) communication channel, and are encrypted and protected with digital signatures.

SSL-secured communication channels are specially designed to protect all personal and sensitive information sent over the Internet. For security reasons, we only store and display the last four digits of your Credit Card or Debit Card number and card expiry date when placing an order.

Returns Process

What is your policy on returns?

We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.

We do not accept:

- Products damaged by misuse or showing signs of wear, even if they are still under warranty.

- Products that have been used, altered, assembled or installed, unless they are defective.

- Lingerie, jewellery, disposable products such as nappies, or nursing and maternity products like bottle warmers, if their packaging has been opened. Of course, we will take back defective products.

- Toiletries and perfumes.

- Bedding, mattresses, bath products, kids' products, pillows, sheets, comforters, bed-in-a-bag, duvets, duvet covers, memory foam, towels and bathrobes that have been removed from their packaging.

- Products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.

- Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).

Please return your non-furniture products in their original packaging, within 30 days of delivery. Double-check that you've included all the accessories, promotional gifts and warranty cards that came with your order.

How do I return my order?

You can return your products in three easy ways.

I. Request a return online

  1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
  2. Wrap and seal your products in their original packaging or call us at 800-111-10CP (800-1111027) if you no longer have it or need any kind of help.
  3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
  4. We’ll check your returns and credit your refund to your card or bank account within 7-14 days. If you’ve paid by cash or SADAD, you’ll receive a Return Voucher.

II. Return to Store

  1. Wrap your products in their original shipping packaging and bring them along with your invoice to any Centrepoint store in Saudi Arabia. You can also return Splash products to a Splash store, Babyshop products to a Babyshop store, Lifestyle products to a Lifestyle store and Shoe Mart products to a Shoe Mart store.
  2. Hand over your return - an authorised staff member will take your package.
  3. After we check your returns, we'll process your refund. If you’ve paid by cash or SADAD, you can ask for a cash refund or a Credit Note that you can spend in-store or online. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note.

III. Call for a pick-up

  1. Wrap and seal your products in their original packaging or call us at 800-111-10CP (800-1111027) if you no longer have it or need any kind of help.
  2. Call us on 800-111-10CP (800-1111027) to schedule a pick-up time and location.
  3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
  4. We’ll check your returns and credit your refund to your card or bank account within 7-14 days. If you’ve paid by cash or SADAD, you’ll receive a Return Voucher.
Can I return my online purchases to a store?

Yes, you can now drop off your Splash, Max, Babyshop, Lifestyle, Shoe Mart or Centrepoint returns at any Centrepoint store across Saudi Arabia.

Here’s what you need to do.

  1. Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in Saudi Arabia.
  2. Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
  3. Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash or SADAD, you can ask for a cash refund or a Credit Note that you can spend in-store or online. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note.

Please note, you can only return your Iconic purchases to an Iconic store. And don't forget to check the returns policy first to see which products we don't take back.

To which store can I return my Iconic purchases from CentrepointStores.com?

You will only be able to return your Iconic purchases from SplashFashions.com to an Iconic store in Saudi Arabia.

You will not be able to return any Iconic product to a Centrepoint or Splash store.

Can I book a return online?

Yes, you can make your return online in a few easy steps:

  1. Go to the Order History page in your My Account section.
  2. Click on the order from which you want to return products.
  3. Select the specific products you want to return.
  4. Click ‘Return selected items'.

After you’ve raised a return request, our courier partner will get in touch with you to schedule a pick-up time. Wrap and seal your products in their original packaging and hand them over.

Please do check our returns policy first to know which products you can return.

Are there products I cannot return online?

You will not be able to return your Home Centre furniture online.

Please check our returns policy for a full list of products you can't return.

When will you pick up the products I want to return?

When you call us to request a return, we'll arrange a convenient time and day for our delivery partner to pick up your products.

Will you still accept a return if I've discarded the packaging?

Yes. When scheduling a return by calling us on 800-111-10CP (800-1111027), please wrap the returned products before handing them over to our courier partner.

How do I get a refund if I paid for my order by Credit or Debit Card?

If you've paid for your order by Credit Card or Debit Card, your refund will be credited to your card, bank account, depending on your payment method. Here's how long it will take:

  1. 2-5 business days to receive your returned products.
  2. 2 business days to perform a quality check and issue the refund.

Your bank or card issuer may take an additional 7-14 business days to process the transaction.

How do I get a refund if I paid for my order by SADAD?

If you pay by SADAD and return your order to a store, you can opt to receive your refund as either as a cash payment or as a Credit Note. If you return your product by placing an online return request or by calling for a pickup, you'll receive a Return Voucher for the value of your return.

Credit Notes and Return Vouchers are single-use vouchers valid for 6 months from the date of issue, and you can use yours to shop for Splash products.

Each Return Voucher or Credit Note can only be used once. If you shop for less than the value of your voucher, you will lose the balance. So make sure you get your money's worth.

I just returned my order. When will I receive my refund?

Here's how long it will take:

  1. 2-5 business days to receive your returned products.
  2. 2 business days to perform a quality check and issue the refund.
  3. If you've paid for your order by cash, SADAD or Shukrans, you'll receive a Return Voucher within 48 hours of the quality check.

Your bank or card issuer may take an additional 7-14 business days to process the transaction.

I just cancelled an order. When will I get my refund?

Here’s how your refund works:

  1. If you've paid for your order by Credit Card or Debit Card, your refund will be credited to your card or bank account. Your bank or card issuer may take an additional 7-14 business days to process the transaction.
  2. If you’ve paid using SADAD, a Return Voucher or Shukrans, we’ll email you a fresh Return Voucher for the same amount within 48 hours of the cancellation.
  3. As you know, if you’ve selected Cash on Delivery, there will be no refund as you’ve not yet paid for your order.

Returns Policy

What is your policy on returns?

We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.

We do not accept:

- Products damaged by misuse or showing signs of wear, even if they are still under warranty.

- Products that have been used, altered, assembled or installed, unless they are defective.

- Lingerie, jewellery, disposable products such as nappies, or nursing and maternity products like bottle warmers, if their packaging has been opened. Of course, we will take back defective products.

- Toiletries and perfumes.

- Bedding, mattresses, bath products, kids' products, pillows, sheets, comforters, bed-in-a-bag, duvets, duvet covers, memory foam, towels and bathrobes that have been removed from their packaging.

- Products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.

- Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).

Please return your non-furniture products in their original packaging, within 30 days of delivery. Double-check that you've included all the accessories, promotional gifts and warranty cards that came with your order.

Are there products I cannot return online?

You will not be able to return your Home Centre furniture online.

Please check our returns policy for a full list of products you can't return.

Can I return part of a promotional purchase, where the discount was calculated on the total cost of my purchase?

Yes, you can return products that were originally part of a promotion, but you will lose out on the discount.

What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?

In such cases, you will have to return all the products that were part of the promotion. Once we receive all the products, we will issue your refund to your Credit Card or bank account as the case may be, or issue a Return Voucher, if you opted for Cash on Delivery or SADAD.

If you've returned the product to one of our stores, here's how your refund works. If you've paid by cash you can opt for a cash refund or a Credit Note. If you've paid by card, you'll either receive a card refund or a Credit Note, depending on what you prefer.

What if I want to return part of an order that came with a voucher?

Whether you return your order partially or fully, your voucher will be cancelled. You will however, receive a refund for your return.

If you've already spent your voucher, the value of the voucher will be deducted from your refund.

My original order was SAR 200 or more, so I qualified for free shipping. Do I still get free shipping if I return part of my order?

Sorry, you'll lose out on the free shipping benefit if your total order value drops below SAR 200 when you return part of your order. The shipping charge will be deducted from your refund.

Of course, if you're returning the item because it was defective or sent to you incorrectly, you'll still enjoy free shipping

Can I exchange my purchase for another product?

You'll be able to return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away. However, you'll only receive a cash refund if you'd paid for your order by cash.

Your Credit Note will be valid for 6 months from the date of issue and can be used online or in-store.

If I pay for my order with a Credit or Debit Card, how long will it take to process my refund?

If you've paid by Credit or Debit Card, here's how long it will take:

  1. 2-5 business days to receive your returned products.
  2. 2 business days to perform a quality check and issue the refund.

Your bank or card issuer may take an additional 7-14 business days to process the transaction.

I paid for my order by Cash on Delivery. Can I return the products and get a cash refund?

Yes, if you pay by cash and then return a product to one of our stores, we'll give you a cash refund. You can also opt for a Credit Note that you can spend online or in-store. Credit Notes are single-use vouchers valid for 6 months from the date of issue.

If you return your order by placing an online return request or by calling for a pick-up, we will not be able to offer you a cash refund. Instead, we'll issue a Return Voucher for the full value of your return. Return Vouchers are single-use vouchers valid for 6 months from the date of issue, which can be redeemed against your Centrepoint purchases online.

If a Return Voucher or Credit Note is used towards a purchase that costs less than the value of the voucher, you'll lose the balance amount. So make sure you get your money's worth.

I paid for an order using only a Return Voucher, and then cancelled the order. Can I use the Return Voucher again?

Sure. You can use the Return Voucher again after an email confirmation from us.

I paid for part of my order using a Return Voucher and requested to pay the balance using Cash on Delivery. I cancelled the order before it arrived. How will my refund be processed?

We will issue a fresh Return Voucher for the same amount as your existing one. Your new Return Voucher will be valid for 6 months from the date of issue, and you can use it to shop for for Splash, Babyshop, Lifestyle and Shoe Mart products online.

I paid for part of my order using a Return Voucher and the rest with my Credit or Debit Card, and then cancelled the order before it was dispatched. How is my refund processed?

We will issue a fresh Return Voucher for the same value as your existing Return Voucher, valid for 6 months from the date of issue. The rest of your payment will be refunded to your Credit or Debit Card.

I paid for an order using a Return Voucher as well as a Credit or Debit card and want to return the entire order now. How is my refund processed?

No problem. After we verify your returns, we'll issue a fresh Return Voucher to replace your existing one. The remaining amount will be refunded to your Credit or Debit Card.

I paid for an order using a Return Voucher as well as a SADAD payment and want to return the entire order now. How is my refund processed?

No problem. After we verify your returns, we'll issue a fresh Return Voucher to cover the value of both your old Return Voucher and your SADAD refund.

I paid for an order using a Return Voucher and a Credit or Debit Card, but I want to return a part of my order. How is my refund processed?    

If you want to return a part of your order, we will issue a new Return Voucher to replace your existing one. The rest of the amount will be refunded to your Credit or Debit Card. This could work in two ways:

If the value of the return is higher than the value of the voucher: 

Imagine an order with three products worth SAR 20 each, having a total value of SAR 60. The order was paid for with a Return Voucher worth SAR 30 and a Credit or Debit Card. If you return two products, your refund amount of SAR 40 will be split between a Return Voucher worth SAR 30 and a Credit or Debit Card refund worth SAR 10.

If the value of the return is lower than the value of the voucher:

Consider an order with three products of SAR 20 each, having a total value of SAR 60. The order was partly paid for using a Return Voucher worth SAR 30 and the rest of the amount was paid by Credit or Debit Card. If you return one product, you will receive a new Return Voucher worth the value of one product, or SAR 20 in this case.

I’ve just returned an order. Will my Cash on Delivery charge be refunded?

Your Cash on Delivery charge is the additional SAR 18 that you pay on a Cash on Delivery order – over and above the product costs and shipping charges. It will only be refunded if:

  1. You’ve returned the entire order and not just a few products from it.
  2. You’re returning the product because:
    - You received the wrong product.
    - It was damaged.
    - It did not match the description on the site.

Please note, your Cash on Delivery charge will not be refunded if you’ve returned your products for any other reason, such as ordering the wrong size.

Can I return my online purchases to a store?

Yes, you can now drop off your Splash, Max, Babyshop, Lifestyle, Shoe Mart or Centrepoint returns at any Centrepoint store across the KSA.

Here’s what you need to do.

  1. Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the KSA.
  2. Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
  3. Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash or SADAD, you can ask for a cash refund or a Credit Note that you can spend in-store or online. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note.

Please note, you can only return your Iconic purchases to an Iconic store. And don't forget to check the returns policy first to see which products we don't take back.

Can I return my Iconic purchases from CentrepointStores.com to an Iconic store?

Yes. You will be able return your Iconic purchases only to an Iconic store in Saudi Arabia.

If I return a product to store, can I receive my refund partly in cash, and the remaining as a Credit Note?

No, we're sorry, you will not be able to split your refund in any way.

If you've paid by cash or SADAD, you can opt for either a cash refund or a Credit Note.

If you've paid by card, you'll receive a refund to your card or you can opt for a Credit Note.

Your Credit Note will be valid for 6 months from the date of issue. You can use it to shop for Splash, Babyshop, Shoe Mart or Lifestyle products online or in-store, depending on the brand you're returning.

What is a Credit Note and how is it different from a Return Voucher?

When you return a product to one of our stores, you can choose to receive your refund as a Credit Note. This Credit Note can be used to shop online or in-store.

If you receive a Credit Note from an Iconic store after you've returned an Iconic product, you can use it to shop Iconic products on our site or in an Iconic store.

If you pay using Cash on Delivery or SADAD, and then return your product either by initiating a request online or by arranging a pick-up, you'll receive your refund as a Return Voucher. You can use your Return Voucher only to shop online or in-store.

Both Credit Notes and Return Vouchers are valid for 6 months from the date of issue and must be spent in a single transaction.

Where can I spend my Credit Note?

When you return a Splash, Babyshop, Lifestyle or Shoe Mart product to one of our stores, you can choose to receive your refund as a Credit Note. This Credit Note can be used to shop any product of the same brand online or in-store.

If you've received a Credit Note from an Iconic store, you can use it to shop any Iconic product online or in-store.

Your Credit Note will be valid for 6 months from the date of issue.

If I return a product that I bought with a Return Voucher to a store, how is my refund processed?

After checking your products, we will issue a Credit Note for the value of your returns.

If I buy a product partly with cash and partly with a Return Voucher or a Credit Note, and then return it to store, how is my refund calculated?

For your cash payment, you will receive a cash refund. The amount that you've paid using a Return Voucher or Credit Note will be refunded to you as a fresh Credit Note.

You can also opt to receive your full refund as a Credit Note.

I bought a product by paying Cash on Delivery and returned it to store in exchange for a Credit Note, which I then spent on new purchases. If I return these new products I bought to a store, can I receive a cash refund?

No, we're sorry, we offer cash refunds only when you return a product bought by Cash on Delivery, to a store. Since your second purchase was made with a Credit Note, it is no longer eligible for a cash refund on return.

If I paid for my order with Shukrans and then returned it to store, how is my refund processed?

When you return a product to a store, the Shukrans you've spent will be credited back to your Shukran account.

I have other questions about returns, refunds and cancellations. Who can I call?

Our Customer Support team is here to answer your questions between 9:00 AM and 9:00 PM, 7 days a week. Call us on 800-111-10CP (800-1111027).

Payments

How can I pay for my order?

We accept:

  1. Credit and Debit Cards - Cards issued in Saudi Arabia or International Visa or MasterCard Credit and Debit Cards.
  2. Cash on Delivery.
  3. SADAD.
  4. Shukrans - All you need is a minimum balance of 200 Shukrans. Use the Shukran slider at Checkout to calculate your discount.
Can I place an order online without a Credit or Debit Card?

Yes, you can. Choose the Cash on Delivery option when you place your order, and pay by cash when it is delivered.

What is SADAD?

SADAD is a convenient digital payment method that allows you to pay for your purchases digitally and securely, instead of worrying about paying by cash.

How do I pay with SADAD?

You’ll first need to create a SADAD account. Here’s how:

  1. Sign in to your online bank account.
  2. Look for the Sadad Account link and click on Create a SADAD Account. Set up your username and password.
  3. Transfer money from your bank account to your SADAD account.

Once you have a SADAD account you can pay for any product easily. Just follow these steps.

That's it! Your payment will be automatically deducted from your SADAD account.

  1. Select the products you’d like to shop, add them to your basket and checkout.
  2. On the payment page, select on SADAD as your payment option and hit Continue.
  3. Click on Place your order. You’ll be redirected to your SADAD account’s sign-in page. Enter your SADAD username and password.
  4. Enter the verification code sent to your mobile number.

Shukran

What is Shukran?

Shukran is the Landmark Group’s award-winning loyalty programme, which allows you to earn points on purchases and spend them for instant savings.

If you shop at our outlets across the GCC, Jordan, Egypt or online at CentrepointStores.com, this programme adds value to your shopping experience.

Shukran members enjoy exclusive offers, special invitations to in-store activities and sale previews, birthday bonus points, and a whole lot more!

How do I join Shukran?

Here’s how:

  1. Sign up on CentrepointStores.com.
  2. Click on the Shukran tab under My Account.
  3. Follow the steps provided on the page.

That's it! You’re set.

I already have a Shukran membership. How do I earn Shukrans on my online purchases?

You’ll first need to create a CentrepointStores.com account.

If you already have a CentrepointStores.com account, link your Shukran account to it by clicking on the Shukran tab in the My Account section.

Once you link your accounts, you will be able to earn Shukrans on all your online purchases. 

I've signed up for Shukran online but haven't received my membership card. Who should I contact?

If you’ve signed up for Shukran on our site, your accounts are automatically linked - you won't need a physical card to earn and spend your Shukrans online.

To earn and spend points in-store, please download the Shukran app on your iPhone or Android Phone and activate the virtual card.

If you don’t have an iPhone or Android phone, you can ask for a physical Shukran card by calling the Shukran team on 800 124 6622 or emailing them at info@shukranrewards.com.

Do I get a Shukran membership number after signing up online?

Yes. If you have joined Shukran from CentrepointStores.com, we’ll display your card number on the confirmation page and in an email.

We will automatically link your Shukran account to your CentrepointStores.com account as well, so you can earn Shukrans on CentrepointStores.com immediately.

How much does it cost to join Shukran?

Absolutely nothing. Shukran offers you lifetime membership with no annual fee and no minimum spend.

I've just made an online purchase, but I haven’t linked my Shukran account yet. Can I still earn Shukrans on that purchase?

Yes, you can still earn Shukrans, but you must link your CentrepointStores.com and Shukran accounts within 5 days of making your purchase. Your Shukrans will then be automatically credited to your Shukran account. 

Will I lose my Shukrans if I return an item?

If you return an item that you’ve bought using a Credit Card, the Shukrans you’ve earned will be debited from your Shukran account.

If you’ve paid by Cash on Delivery, you’ll keep your Shukrans and receive a Return Voucher for the value of your refund. However, you will not earn any Shukrans when you shop with the Return Voucher.

Can I earn points on vouchers?

No. You cannot earn Shukrans when you shop using promotional or Return Vouchers. If you place an order using a voucher and another payment method such as Cash on Delivery or Credit Card, you will earn Shukrans only on the amount paid by Cash on Delivery or Credit Card.

I just completed a purchase, but my points haven't been credited. Why?

If you’ve paid by Credit Card, we’ll credit your Shukrans to your account once your payment is confirmed. If you’ve paid by Cash on Delivery, we will credit your Shukrans after delivery. You can spend your Shukrans 14 days after they have been credited. 

 
I am not a resident of Saudi Arabia and I don't have a Saudi Arabian Shukran membership. Can I make a purchase on this site and earn Shukrans?

At the moment, only Shukran members from Saudi Arabia can earn points on CentrepointStores.com.

 
How can I pay with my Shukrans?

To pay with your Shukrans, your CentrepointStores.com and Shukran accounts must be linked.

Here's how to link them together:

You’ll first need to create a CentrepointStores.com account.

If you already have a CentrepointStores.com account, link your Shukran membership to it by clicking on the Shukran tab in the My Account section.

And here's how you can pay with your Shukrans:

  1. Sign in to your account on CentrepointStores.com.
  2. The 'Pay with Shukrans' slider on the Payment page will help you decide how many points you can spend and calculate your discount.
  3. Use the slider to get your desired savings.

That's it!

How do I check my Shukran balance?

There are four different ways in which you could check your balance:

  1. Sign in and click on the Shukran tab in the My Account section.
  2. Take a look at the Shukran slider on the Basket or Payment page during checkout.
  3. Sign in to your account on www.shukranrewards.com.
  4. Call the Shukran team on 800 124 6622 or send an email to info@shukranrewards.com.
How do I know if I am eligible to spend my Shukrans?

After you have linked your Shukran account, you can check your Shukrans in the Shukran tab in the My Account section. You can also see your available Shukrans under your name at the top of the page. Don't forget that you have to be logged in to do so.

If you think that the Shukrans in your account are incorrect, contact the Shukran team on 800 124 6622 or email them at info@shukranrewards.com.

When can I start using my Shukrans?

You can spend your Shukrans 14 days after they’ve been credited to your account. Your Shukrans will only be credited after your payment is confirmed (if you’ve paid by Credit Card) or your product is delivered (if you’ve paid by Cash on Delivery). They will be valid for 24 months after they have been credited.

Are there restrictions on spending Shukrans? 

You’ll have to spend a minimum of 20 Shukrans at a time, which is equal to SAR 1. There is no maximum spending limit.

Please note that your Shukrans will not cover Shipping or Cash on Delivery charges.

Can I earn and spend Shukrans across all the countries in which Shukran operates?

At the moment, Shukrans can be earned and spent only in the country where your membership card was issued.

What happens when I spend my Shukrans and then return an order?

When you return an order placed using Shukrans, we'll issue a Return Voucher for the value of the Shukrans spent.

This voucher will be valid only on purchases from CentrepointStores.com, for 6 months from the date of issue.

When happens when I spend my Shukrans and then cancel an order?

When you cancel an order placed using Shukrans, we will reimburse the value of the Shukrans that you've spent. A Return Voucher for that amount will be emailed to you. The Shukrans you've earned on your order will be taken back.

I've linked my Shukran account. Why can't I see the 'Pay with Shukran' option?

This usually happens if you do not have the required minimum of 200 Shukrans.

If you have 200 Shukrans and still cannot see the 'Pay with Shukrans' option, there's an issue with your Shukran account.

Please contact the Shukran team on 800 124 6622 or email info@shukranrewards.com for more information.

I tried to link my account and now it says that I have been locked out. Why did this happen and what can I do?

If you get your verification code wrong too many times while attempting to link your Shukran and CentrepointStores.com accounts, your account will be locked for security reasons.

Please call us on 800-111-10CP (800-1111027) and we'll help you unlock it.

How do I update my already-linked Shukran card number with a new one?

We can definitely help you update your Shukran card details. Call the Shukran team on 800 124 6622 or email them at info@shukranrewards.com to get it sorted out!

How do I change my personal information on my Shukran account?

To make changes to the personal details on your Shukran account, you could:

- Sign in to your online account at www.shukranrewards.com.

- Contact the Shukran team on 800 124 6622.

- Send an email to info@shukranrewards.com.

Will my card stop working if I don’t use it?

No. Your Shukran card will remain active even if you don’t use it. However, please note that all Shukrans are valid for 24 months only. They cannot be credited back to your account once they expire.

How do I cancel my Shukran membership?

To cancel your Shukran membership:

- Contact the Shukran team at 800 124 6622, or

- Send an email to info@shukranrewards.com.

Can I transfer my Shukrans?

No, you cannot transfer your Shukrans.

Other Information

How do I locate the store nearest to me? 

Our store locator will help you find the nearest Centrepoint store.

Do offers and promotions appear on your website?

Yes, we regularly run offers and promotions on CentrepointStores.com. Keep checking the site for new offers, or simply sign up for our newsletter and get information about the latest deals delivered to your inbox

Where can I get information about the Landmark Group?

You can find out more about the Landmark Group by visiting our corporate website.

Are the prices on your website different from the prices in-store?

Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.

What are security tags and why do I have to remove them?

If you have bought clothing from us, you may notice a soft tag on one of the inner seams. This is the security tag. You'll find it sewn on next to the garment care or washing instructions label.

You must remove this security tag to prevent it from being reactivated. Take care not to cut too close to the seam and damage the garment.

Do remember that once you remove the tag, you will not be able to return or exchange the product. Of course, if the item is defective, we'll gladly take it back even without the security tag.

 

In-Store

Where's my nearest Centrepoint store?

Enter your city in our Store Locator to find the Centrepoint store nearest to you.

What time are your stores open until?

Store timings may differ by location – use our Store Locator to get store timings of a Centrepoint outlet near you.

How can I pay for my order?

We accept payment by cash and all major Credit and Debit cards – Visa, Visa Electron, MasterCard and American Express – as well as by Shukrans and Centrepoint Gift Vouchers.

How do I apply for a job at Centrepoint?

You can check out our vacancies and apply for jobs on our Careers page.

What if I have other questions?

If you have other questions, comments and suggestions, please get in touch with us through our feedback form.

What is your return policy?

All products purchased from the store can be exchanged within 14 days from the date of purchase, provided the original invoice is produced and the products are in their original packaging (if applicable) and in their original condition. This policy does not apply to toiletries, cosmetics, jewellery, perfumes, lingerie, underwear and fashion accessories.

Our refund and exchange policies are prominently displayed in all our stores. Please check in-store for more details.

Where can I buy Centrepoint Gift Vouchers?

You can buy Centrepoint Gift Vouchers at any Centrepoint store.

How do I redeem my Centrepoint Gift Voucher?

You can use your Centrepoint Gift Voucher to pay fully or partly for any product at any Centrepoint store. Redeeming a Gift Voucher is simple – just present it at the time of billing. If the value of your purchase is greater than the value of the Gift Voucher, you can pay the balance using another payment method such as Debit or Credit card, or cash. Your Centrepoint Gift Voucher can be used for one transaction only, so any remaining balance cannot be used at another time.

Can I use my Centrepoint Gift Voucher to buy sale products?

There are different types of Gift Vouchers at Centrepoint. We suggest checking the back of your Gift Voucher to learn more about the conditions for redemption.

Can I buy Centrepoint Gift Voucher for someone else?

Yes, a Centrepoint Gift Voucher makes a great gift for birthdays and special occasions.

Can I top-up my gift voucher?

Not at the moment. You can, however, buy a new one instead.

Does Centrepoint have a loyalty programme?

Yes, we do. Shukran is an exciting loyalty programme and our way of saying thank you to loyal customers like you. You can earn Shukrans shopping at Centrepoint or at any other participating outlet and redeem them for great rewards.

If you shop often at our outlets across the GCC and Jordan, this programme adds value to your shopping experience by offering great rewards and benefits. By signing up for the programme, you get:

  • Free membership for life.
  • Shukrans and rewards across a wide range of participating outlets.
  • The chance to earn Shukrans even during sales and promotions.
  • Exclusive offers, including special invitations to in-store activities and sale previews.
How do I sign up for the Shukran Loyalty Programme?

There are four different ways by which you can enrol in the programme:

  • Fill up an application form available across all participating outlets.
  • Visit shukranrewards.com and create a new account.
  • Sign up via CentrepointStores.com.
  • Download the Shukran app and enrol.
Is there a minimum spend amount or a joining fee to become a Shukran member?

No, membership to Shukran is free for life. Just sign up at any of our participating outlets or online, and you’re ready to enjoy the programme.

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